Orders will be delivered through authorized courier services to ensure secure and timely delivery.
Delivery timelines may vary depending on the delivery location and courier availability.
Customers must provide accurate delivery information. Ceylon Tea Supermarket will not be responsible for delivery delays or failed deliveries caused by incorrect addresses or customer unavailability.
Customers must inspect the package upon delivery and report any issues immediately.
Additional delivery charges may apply if delivery fails due to incorrect address details or refusal to accept the order.
To ensure safe handling and efficient delivery through our courier partners, the maximum allowable weight per order is limited to 10 kg.
If customers wish to purchase quantities exceeding 10 kg, the order must be placed as separate orders, each not exceeding the 10 kg limit.
Ceylon Tea Supermarket reserves the right to split, delay, or cancel orders that exceed the permitted shipment weight if they cannot be processed through the designated courier service.