Ceylon Tea Supermarket respects customer privacy and is committed to protecting personal information.
Personal information collected through the website may include:
- Name
- Contact details
- Delivery address
- Email address
This information is collected solely for purposes such as:
- Processing orders
- Delivery coordination
- Customer service support
- Improving website services
- Marketing communications where consent is provided
This information is used solely for order processing, delivery, and customer communication.
Customer information will not be shared with third parties except where required for payment processing, delivery services, or legal obligations.
Product Quality & Storage Responsibility
Tea is a natural product, and its quality may be affected by storage conditions after delivery.
Customers are advised to store tea products in a cool, dry place away from moisture, sunlight, and strong odors.
Halpe Tea will not be responsible for deterioration in product quality resulting from improper storage after delivery.
All content on the Ceylon Tea Supermarket website, including logos, text, images, graphics, and product descriptions, is the property of the company and is protected by intellectual property laws.
Unauthorized use, reproduction, or distribution of website content is strictly prohibited.
Website Availability
Halpe Tea aims to ensure that the website is always available.
However, the company does not guarantee uninterrupted access to the website and may temporarily suspend access for maintenance, upgrades, or technical reasons.
Halpe Tea shall not be liable for any losses arising from temporary unavailability of the website.
Limitation of Liability
Ceylon Tea Supermarket will not be held responsible for:
- Delivery delays caused by courier services
- Incorrect delivery information provided by customers
- Misuse of products by customers
- Temporary website interruptions due to technical issues
The company’s liability shall not exceed the value of the purchased product.
Payment Security
All payments made through the Halpe Tea website are processed through secure payment gateways.
Halpe Tea does not store or retain customer credit card or payment details on its servers. Payment information is securely handled by authorized payment processors using encryption and security protocols.
Halpe Tea will not be responsible for any losses resulting from unauthorized access to payment information outside the control of the company.
Order Acceptance & Confirmation
After placing an order through the Halpe Tea website, customers will receive an order confirmation via email.
This confirmation indicates that the order request has been received but does not guarantee acceptance of the order.
Halpe Tea reserves the right to cancel or refuse any order due to reasons including but not limited to:
- Product unavailability
- Pricing or system errors
- Payment authorization failure
- Suspected fraudulent activity
In such cases, customers will be notified and any payments received will be refunded in accordance with the refund policy.
Delivery Delays & Force Majeure
Halpe Tea will make reasonable efforts to deliver products within the estimated delivery timeframe.
However, the company shall not be held responsible for delays caused by circumstances beyond its reasonable control, including but not limited to:
- Natural disasters
- Transportation disruptions
- Government restrictions
- Customs clearance delays
- Courier service interruptions
- Strikes or labor disputes
In such situations, delivery timelines may be extended without liability to the company.
Governing Law
These policies and the use of this website shall be governed by the laws and regulations of Sri Lanka.
Consumer rights related to online purchases are regulated by authorities such as the Consumer Affairs Authority.
Policy Updates
Ceylon Tea Supermarket reserves the right to update or modify these policies at any time.
Changes will be published on the website and will take effect immediately upon posting.
Recommended Website Structure
For best practice, the website footer should include links to (above contents need to be segregated to following categories) :
- Terms & Conditions
- Privacy Policy
- Refund Policy
- Return Policy
- Cancellation Policy
- Shipping & Delivery Policy
- Contact Us